Rick Fernandez is Director, Product Management at CSG, responsible for the company's ACP offering and leading its fiber solutions and go-to-market strategy. In his 20 years at CSG, Rick has built high-performing, cross-functional teams that solve complex process, system and application issues and played a key role in advancing the company’s competitiveness. His canny ability to build relationships and his technically savvy approach have made him a trusted partner to drive innovative growth for CSG and its customers. Before joining CSG, Rick held leadership roles at US telecommunication software companies, including Comverse, Kenan Systems and Lucent Technologies. He holds a bachelor's degree in business administration and computer information systems from the University of Colorado Boulder, Leeds School of Business.